There are many reasons why you may decide to change strata managers, we find the most common are; lack of responsiveness, not fulfilling duties and outdated systems.
A well-managed building in a strata complex relies on effective oversight. A competent strata manager should offer ongoing guidance tailored to your building’s needs and prioritise the seamless and efficient operation of your complex. If you feel your current strata manager isn’t fulfilling these requirements, it’s time for a change.
We recognise the challenges involved in the process of switching your strata manager. It may appear daunting, with various requirements to fulfill. However, it’s important to emphasise that securing an excellent strata manager can significantly improve your strata community living within the complex.
If you’re considering changing your strata manager, here is a straightforward and easy-to-follow guide to help you navigate the process smoothly:
1. Review the terms of your existing agency management contract
When reviewing the contract;
- look at the start date and end date
- review the termination clause
- understand the notice period required
If the agreement has time left it is still worth starting the conversation with potential strata management companies so that you can get everything lined up.
2. Decide on a new strata manager
An important step in changing strata managers is the research process. It’s essential to gather substantial and persuasive information that demonstrates the benefits of transitioning to a different strata management company for the council. Look for experienced, high-performing management companies and discuss your specific needs with them. Reputable strata managers should be willing to visit your property, provide a detailed proposal, and offering that aligns with your requirements.
With this information in hand, you can present your findings to fellow members of the council and propose a new strata manager
3. Call a council of owner’s meeting and seek agreement
With the information at hand, the next step is to schedule a properly convened meeting with your fellow council members to kickstart the change in strata manager’s process.
Engage in a dialogue about the challenges posed by the current strata manager and strive to obtain a majority vote in favour of transitioning to a new management team. Obtaining the strata councils approval is essential to terminate a contract and to engage a new strata manager.
4. Transition to New Management
Once the decision to change strata management companies has been made, you will need to provide notice to your outgoing strata manager of the COO’s decision to switch (your new strata manager may assist you with a template to send).
The newly appointed strata manager will then manage the transfer process and handle all necessary paperwork to ensure a seamless changeover. It’s vital that all essential records, documents, keys, and passwords be transferred to the new management team to facilitate a smooth and efficient transition process.
Changing strata managers can be a straightforward process if you follow these steps. By working together with your strata council, exploring your options, and ensuring a well-organised transition, you can make a change for the better and ensure that your strata complex is managed effectively and professionally.
