Town Square is a dedicated Strata Management CRM with a client facing app to make everyone’s life easier.

Town Square allows you access to information at your fingertips, so our team can concentrate on providing the highest quality of Strata Management for your complex.

To meet your needs Town Square provides a level of visibility and transparency that’s unheard of in the industry, including:

Financial reports, including:
– Bank balances
– Where your money is spent
– Balance sheet
– Income & expense statements
– Levy positions
Scheme documentation
Status updates for open tickets

With even more features being rolled out all the time it’s a major benefit of being a Strata Town customer.

Town Square can be accessed online or by downloading the mobile app via the Apple Store or Google Play store for Android users.

Simply sign up and then login using an email address that we have on file. If you have any issues registering just let us know so we can add the email you are using to the system.

A ticket relates to a task that you have requested from Strata Town, or an action which Strata Town needs to complete. A list of examples is provided below:

Maintenance requests
Noise complaints
Car parking issues
Insurance claims
Levy queries
Financial queries
Information updates
Sale of properties

To create a new ticket, simply login to Town Square and create a new ticket. You will then be guided through ticket creation and once completed the ticket will automatically be sent across to the Strata Town Team.

Real time status changes allow you to check what’s happening at a glance.

Status categories and meanings can be seen below:

Unallocated – Your ticket has been received but is yet to be assigned to a Strata Manager
Assigned – Your ticket has been assigned to the relevant Strata Manager by our triaging team
With Strata Town – Your ticket is with Strata Town for action or to follow up on progress
With Contractor – Your ticket is with a third party provider who are investigating/actioning your request
With Council – Your ticket is awaiting action or approval from the council of owners
With Owner/Creator – Your ticket is awaiting something from the original creator or owner of the ticket
Actioned by Strata Town – We have completed all relevant steps however we may still be waiting on a third party to finalise your ticket
Closed – Your ticket has been fully addressed

We’ll also provide notes to update you on exactly where things are at, so you’re never left in the dark.

Tickets created within Town Square are always visible to the ticket creator. The Council will also be able to see most tickets so that they can assist in approvals etc that may be required.

In the event that a ticket has been closed too early then you can always create a new ticket or respond to a closed ticket.

Sometimes a ticket is closed as we (Strata Town) have completed all necessary steps but we may still be waiting on invoices etc. This is not an issue as invoice approval and payment is done separately through our accounting platform.

We try and close all tickets as quickly as possible once actions from our end have been completed to ensure what you can see when looking at your tickets remains relevant.